Position Opening: Hotline Coordinator

UPDATE SEPTEMBER 15 2026: ONE POSITION REMAINS - PLEASE APPLY BY OCTOBER 13, NOON EST

About Juntos
Juntos is a community-led, Latinx immigrant organization in South Philadelphia fighting for our human rights as workers, parents, youth, and immigrants. We believe that every human being has the right to a quality education and the freedom to live with dignity, regardless of immigration status.

Juntos combines leadership development, community organizing, and focused collaborations with other community-based and advocacy organizations to build the power of our community members, so they may be active agents of change and work against their own oppression.

Hotline Coordinator | Position Description

Juntos is seeking a Hotline Coordinator and/or  Communications Assistant to assist us as an additional point of contact and administrative lead for our Rapid Response Hotline and Raid Response Communications. These roles are focused on increasing capacity for our rapid response work and ensuring smooth internal and external coordination, community member follow-up and support, and logging and tracking of local enforcement trends.

An ideal applicant will demonstrate a willingness to work in a community-centered environment, adapt to ongoing efforts to strengthen our internal and external systems, and prioritize the dignity and safety of our community.

Please note that this is a part-time position that will continue into the end of next year. Juntos is embarking on a strategic planning process this year that will help determine both internal structure, mission and values, and organizational staffing needs.

Hotline Coordinator Position Responsibilities

Phone & Call Management

• Answer incoming calls, as necessary:

  • Dispatch rapid response network

  • Intake case information as needed

  • Route messages or requests to the appropriate staff members.

• Return voicemails and follow up on calls as needed.

• Maintain simple logs of calls and follow-ups to ensure timely responses.

Volunteer Management

• Onboarding and scheduling hotline volunteers

  • Draft or expand standard scripts and data intake as necessary

• Responding to volunteer questions and ensuring that volunteers are appropriately supported

Case Intake Support

• Assist with initial intake of community requests or cases and support follow-up as requested.

• Gather and record basic information accurately in database and other trackers

• Help organize and maintain case records for easy access by staff.

Communications Support

• Support external, community facing raid response communications

• Support communication with other organizations and groups in the area to coordinate response efforts to ICE enforcement.

• Assist with the creation of resources to address common trends, themes and questions based on calls and inquiries

Additional Support

• Work with Juntos staff to receive and respond to other enforcements reports - general office line, social media reports, email

• Support light data entry or tracking tasks related to community inquiries or outreach.

• Assist with scheduling appointments or internal meetings as needed.

Qualifications

• Fluent in Spanish and able to communicate clearly with community members. Fluency in other languages such as Portuguese, Haitian Creole, and French is a plus

• Comfortable working with rapidly shifting digital security protocols and maintaining confidentiality.

• Able to work on-site in an in-person role with hybrid flexibility

• Friendly, and reliable, with attention to detail.

• Comfortable using basic office software (email, spreadsheets, Google and Proton Drive) and learning new systems as needed.

• Commitment to pro-humanity, and social and economic justice, and knowledge of issues affecting working-class immigrants in Philadelphia. 

Compensation & Benefits

Part-time of up to 20 hours a week at $30/hour. Schedule is flexible with preference for morning and day-time availability.

Level of Language Proficiency
Bilingual in Spanish and English, reading and writing with translation/interpreting ability

Location
Physical office located 600 Washington Ave, 2nd Fl, Unit 18UA, Philadelphia, PA 19147. This position is designed to be in-person and remote. 

How to Apply

For your application, we request a written response by October 13 noon EST,  telling us what calls you to this work, any relevant experience or skills, and two references.  Please no calls. Resume is optional but we invite you to include any information you’d like for us to consider as part of your application. Please email your application to careers@vamosjuntos.org.